Confirmation and Payments
At Cuello de Luna we accept cash payments, transfers to local bank account, Deuna!, Wise, wire transfer, Paypal and credit cards processed by Tab.
Please note: In order to keep prices low our prices are NET and based on cash payment. Fees and surcharges may apply for non-cash payments. In any case, Cuello de Luna will credit you with the net amount in USD of the payment received.
ATM for cash withdrawal is available in Lasso, 5 miles south on Pan American Highway and a 15 minutes hike away at the close gas station.
Reconfirmation and advance payment
In order to reconfirm your reservation Hotel Cuello de Luna S.A. requires an advance payment. Usually for the first night and 50 % of the tour price for tours and transportation to be provided and arranged by the Hotel. With the confirmation mail of your reservation, we let you know the specific mount of advance payment required, amount depends on booked services and season.
Advance payments can be made with Paypal, WISE.COM, ACH payment in US$ to US account, wire transfer in CHF to CHF account, local bank deposit in Ecuador, Deuna! and mayor credit cards processed by Tab..
For credit card advance payments please ask for a payment link.
In order to maintain prices low, our prices are NET and based on cash payment.
Depending on the payment method, fees and/or surcharges charged to the customer may apply.
Eg. for Paypal payments a surcharge of 5,9 % applies, for credit card payments the surcharge is 3%.
Fees for wires, ACH and WISE payments depend on currency and bank.
ACH Transfers (bank-to-bank) within the USA are free.
For wires and swift transfers with OUR instruction to the US account a surcharge of USD 10 applies.
Please only initiate international wires, SWIFT and payment orders with OUR instructions “All fees will be charged to the sender”.
In any case, Cuello de Luna will credit you with the net amount of the deposit on the final bill.
If you make any payment, please drop us an email with name and reservation date to verify your payment and reconfirm your booking!
Please select your preferred payment method:
